JAMB Allows One-Time SIM Swap and Email Change for UTME
JAMB now allows eligible UTME candidates to change a lost phone number or inaccessible email once, subject to identity and biometric checks.
JAMB has changed its policy on phone numbers and email addresses used for UTME registration. Candidates who lose access to their registered SIM or email account can now request a change through a secure process.
The Joint Admissions and Matriculation Board announced the change on Monday. The new policy takes effect from 21 September 2026. It gives genuine candidates a way to recover access to their records when they lose the details linked to their registration.
What has changed?
JAMB had placed a ban on SIM swaps and email changes. The board introduced the restriction because changes to candidate details could create room for fraud, impersonation and unauthorised access.
That restriction has now been lifted. Candidates may request a change to their registered phone number or email address if they meet JAMB’s verification rules.
Fabian Benjamin, JAMB’s spokesperson, said the board made the decision after adding stronger security measures. These include improved identity checks and biometric verification.
Who may benefit from the new policy?
The change may help candidates who face problems such as:
- Loss of the SIM card used during UTME registration
- Inability to access the registered phone number
- Loss of an email account
- Failure to recover the email account linked to JAMB records
This can matter during later UTME exercises and admission steps. Candidates often need access to old phone numbers or email accounts to receive updates, retrieve information and complete tasks. Losing one account should not turn into a full academic crisis, though it can feel that way when registration deadlines are close.
The service can be used only once
JAMB said the SIM swap and email change service will be available only once. Candidates should treat the option with care and provide details that they can keep and use for future communication.
This one-time rule also means candidates should not request a change as a test or use another person’s contact details. A new number or email should belong to the candidate and remain active.
Security checks will apply
The approval is not automatic. JAMB will use strict authentication steps before changing any record. The checks aim to confirm that the person making the request is the real candidate.
Biometric and identity verification will play a key role in the process. These checks are designed to reduce the risk of someone pretending to be a candidate and taking control of their registration details.
Candidates should also be careful with anyone who promises to bypass JAMB’s checks. Do not share passwords, confirmation codes or personal details with unofficial agents. A person who claims to have a special shortcut may be offering trouble with extra confidence.
What candidates should do now
- Keep the new phone number active before submitting a request.
- Use an email address that the candidate can open and protect.
- Make sure the details given match the candidate’s official records.
- Follow the instructions provided through JAMB’s approved platforms and offices.
- Keep proof of any request or service received.
JAMB has not stated in the announcement that every request will follow the same steps at all centres. Candidates should check the board’s official website, approved registration centres or verified JAMB communication before taking action. This can help them avoid outdated instructions and fake payment links.
Why the change matters
The new policy tries to balance two needs. JAMB must protect candidate records from fraud, but it must also support students who lose access to a phone number or email account for reasons beyond their control.
For many UTME candidates, these contact details are more than simple login tools. They connect students to registration notices, examination information and admission updates. Restoring access through identity and biometric checks may reduce the stress caused by a lost SIM or locked email account.
Candidates who still have access to their registered phone number and email address do not need to make a change. They should keep both details secure, active and available for future JAMB communication.
